Delivery :

You have the choice between many modes of delivery:
- Colissimo, registered deliveries in France signed for with La Poste, for a fee of 8.90 euros
- Mondial Relay: with shipments to parcel relay points in France (5 € 20), Belgium (5 € 20), Luxembourg (5 € 20) and Spain (9 €). Home delivery in Germany (9 € 50), Belgium (9 € 50), Luxembourg (9 € 50) United States (10 € 20), Spain (10 € 20), Austria (11 € 20), Italy (11 € 20) and Portugal (11 € 20).
Participation in shipping & handling costs (packaging, transport, delivery) is added once to the amount of your order and depends on the chosen method of delivery. It can be provided free of charge with some commercial offers.

The delivery service will deliver the order to the address provided by the Buyer when ordering with FLAMENZO.
In case of absence at the time of delivery, the package is kept in the manner specified of the selected courier.
In case of excessive delivery time or loss of products by the courier, the Purchaser may contact FLAMENZO who will begin an investigation. FLAMENZO advises to always check the package upon arrival.
The buyer has a period of three (3) working days to make possible claims by registered letter to the courier in case of missing or damaged orders. FLAMENZO can not be held responsible for the deterioration or loss of the package by the provider.

Returns :

The Buyer has a period of fourteen (14) calendar days from receipt of items to exercise his right of withdrawal without having to give reasons or pay penalties, except, if appropriate, return charges.
The Buyer can choose between receiving a credit note (valid for one year), exchanging the item or a full refund.
In case of exchange or refund, return the new article(s) in its packaging of origin, intact, together with all accessories (labels ...), to the following address:
FLAMENZO, Centre d’Affaires Saint Charles, 17 boulevard Champfleury, 84000 AVIGNON, FRANCE.
FLAMENZO reserves the right not to refund the return if the product is not intact or clean or as new .
Any new purchase made with a credit note will only result in a refund up to the amounts actually paid.
In case of exercising the right of withdrawal and if all the above conditions are met, FLAMENZO will reimburse the sums paid by the Purchaser (net of discounts granted), without charge, except for return shipping costs, and within two weeks after receipt of the return package.
The reimbursement will be made via the same method as the payment method: Paypal or bank account related to the purchase will be directly re-credited. A credit will be offered; it will be valid for one (1) year on the website of FLAMENZO.